Benefits

Call Center Services

Our call centers are equipped to handle all your customer contact needs, whether you receive 10 calls a month, or 100,000.

Complete Scalability

There is no minimum minute requirement and no security deposit. A small business can afford the same professional level of customer service as a Fortune 500 company, without the headache of constantly analyzing and planning its call management demands around a shifting market.

Increased Customer Base

With operators standing by 24/7, your e-commerce site can now accommodate more than just the web-savvy consumers. Turn browsers into buyers by offering a toll-free number, where a professional live operator can successfully convert your web browser inquiries into orders and boost the confidence of your customers.

Security & Privacy

Our live operators cannot see, hear, or record financial information. We have highest level of government security in place to protect your customers' data. Our Interactive Voice Recognition system provides an additional level of security.

Setup

Setting up an account with Secure Call International is fast and easy. Fees can be paid through credit cards, checks or PayPal, and total start-up fees are only $199!
Our script customization template forms allow you to easily input and update your program information. This includes providing a list of common questions and answers related to your products or services. These forms then automatically create a customized script for our live operators to follow when taking orders, allowing them to answer questions from your potential customers knowledgeably and skillfully.
You can access your order information at any time, 24/7, in real time, within a private encrypted area on our secure servers. In addition, each purchase will automatically generate a complete invoice. You can then download the orders from your secure login area.

Features

• Your own dedicated, toll free 800 number.

• 24/7 live operator order processing (operators will accept multiple payment methods including: Check, COD, PayPal, Visa, MasterCard, American Express, Discover and Debit Cards).*

• 24/7 live operator customer support with Q&A.

• Secure order processing of customer financial information with IVR (Interactive Voice Response) technology.

• Private online access to real-time customer sales and tracking reports.

Click here for a sample call disposition report!

Click here for a sample order report!

• Your own online "Web Order Center" where you can add and remove products, modify your sales script, add and remove services, view customer reports and process received orders in real time. Modifications to your account are active immediately.

Click here to see a sample of the Web Order Center!

• Your customers can track their own orders on our online tracking system; significantly decreasing your customer service calls. (Service is optional) To use this service, you must upload order statuses daily through your web order center.

• Upsells are available on all calls at your option.

*You process the actual credit card transaction for your customers order. Credit information is transferred securely from the IVR to your "Web Order Center" for you to process through your bank.

Pricing and Additional Services

Pricing

• $199.00 Setup fee

• $19.95 per month

• $.60 per minute live operator call charge

• $.25 Customer order tracking charge (optional service)
(charge applies when your customers access our online center to track their order)

• $2.00 per month 800 number maintenance fee

Additional Services

Additional 800 numbers - You can add additional 800 numbers for marketing, sales and customer tracking purposes for only a $2.00 monthly maintenance fee per number. Each number generates separate customer and sales tracking reports. This is very useful if you wish to track different marketing campaigns or are acquiring customers through multiple sources e.g. an e-commerce site, an auction site, and an e-mail campaign.

Affiliate Program 800 numbers - You can add additional 800 numbers to provide to your affiliates for tracking of commissions and sales for only a $2.00 monthly maintenance fee per number. Each number generates separate customer and sales tracking reports.

Additional Campaigns - Additional campaigns can be added for a $199.00 each. Additional campaigns are useful for companies who own multiple store fronts, are testing new markets, or are marketing different product offers/prices.

Optional custom scripting services (pricing based on services requested)

Our automated signup script provides all the features necessary for most companies to set up their live operator order processing service. However, some companies may need more specialized services. Examples are:

Companies with a large number of products:
Our automated "add products" feature requires that each product, style, price and description be entered individually. Companies may prefer to have our technical specialists access their existing product database and upload in bulk.

Companies who need to track inventory in real-time:
Some companies require real-time inventory tracking and will need our technical specialists to create a custom script that integrates with their existing inventory database.

Companies who would prefer features that are not available in our automated script:
Although our script provides all the features necessary for most companies, some may wish to have our technical specialists create customized scripts specifically tailored to their needs.

In addition to the above, SCI also offers the following customized services:
Outbound Call Services, OEM and Private Labeling, Platform licensing, CRM, 3rd Party Verification, Data Entry, Surveys, Fundraising, Lead Generation, Equity Partnerships, Client Upsell Programs, Affiliate Upsell Programs and more.

To order Customized Services, please contact our Client Services:
Client Services:
customservices@scilive.com
(800) 618-7239

In addition to the above, SCI also offers the following customized services:

- Customized Scripts
- Inbound and Outbound telemarketing
- Multiple campaign tracking with customized reports
- Client upsell programs
- Affiliate upsell programs
- OEM Private Labeling
- Platform licensing
- CRM
- 3rd Party Verification
- Data Entry
- Surveys
- Fundraising
- Lead Generation
- Equity Partnerships

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