Report Filter
Start / End  Date
Start Date:
End Date:
Campaign
infomercial
AP Phone Non Buyers
AP Upsell AL Only
AP Upsell PR Only
AP Upsell Recovery
AP Web Non Buyers
ACME Products
Disposition Codes
(separate values with commas, leave blank to include all)
Detail Level
Hour   Day   Summary

Source Code/Hourly Summary Report SCM-SCH1
Report Interval: 2005-12-14 thru 2005-12-14
Today's Date: 2005-12-16
Campaign Name TFN Disposition Code Disposition Name 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Total Calls Total Time
AP Upsell AL Only   10 Sale/Conversion 0 0 0 0 0 0 0 0 1 6 1 1 0 1 1 0 0 2 1 0 1 0 0 0 15 83.30
AP Upsell AL Only   21 Not interested 0 0 0 0 0 0 0 0 1 5 0 0 0 3 0 1 0 2 0 0 1 0 0 0 13 57.90
AP Upsell AL Only   29 Hang up 0 0 0 0 0 0 0 0 0 1 1 0 1 0 0 0 0 0 0 0 1 0 0 0 4 3.80
AP Upsell AL Only   41 Call back 0 0 0 0 0 0 0 0 0 3 4 4 1 2 1 4 0 3 0 0 1 0 0 0 23 35.80
AP Upsell AL Only   55 Customer Service 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 1 5.10
Total For ACME AP Only 0 0 0 0 0 0 0 0 0 2 1 0 0 0 0 0 0 1 0 0 0 0 0 0 4 11.70
AP Upsell Recovery   101 Needs to talk to spouse 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 1 11.80
AP Upsell Recovery   10 Sale/Conversion 0 0 0 0 0 0 0 0 41 14 6 1 25 4 2 46 0 8 71 0 2 0 0 0 225 335.40
AP Upsell Recovery   17 Message delivered 0 0 0 0 0 0 0 0 0 0 0 0 1 1 0 0 0 0 0 0 0 0 0 0 2 1.70
AP Upsell Recovery   21 Not interested 0 0 0 0 0 0 0 0 1 19 16 4 7 4 1 4 0 12 3 0 3 0 1 0 75 395.90
AP Upsell Recovery   22 Already have 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 1 2.30
AP Upsell Recovery   28 Do not call 0 0 0 0 0 0 0 0 0 0 0 1 0 2 0 0 1 1 0 0 0 0 0 0 5 10.40
AP Upsell Recovery   29 Hang up 0 0 0 0 0 0 0 0 0 1 0 0 0 0 1 1 0 2 0 0 0 0 0 0 5 8.90
AP Upsell Recovery   39 Unresolved 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 1 0 0 0 0 0 0 2 12.20
AP Upsell Recovery   41 Call back 0 0 0 0 0 0 0 0 11 24 13 6 14 15 2 9 2 16 8 0 10 0 2 0 132 228.80
AP Upsell Recovery   55 Customer Service 0 0 0 0 0 0 0 0 0 1 0 0 0 1 0 1 0 1 0 0 0 0 0 0 4 11.50
AP Upsell Recovery   99 Ghost/prank call 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 1 1.70
Total For ACME AP Upsell Recovery 0 0 0 0 0 0 0 0 13 59 35 12 27 27 7 21 3 38 13 0 15 0 3 0 273 1,020.60
ACME Products (877) 295-1880 10 Sale/Conversion 0 0 0 0 0 0 0 0 0 0 1 0 0 4 0 0 0 4 0 0 0 0 0 0 9 15.50
ACME Products (877) 295-1880 29 Hang up 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 9.70
ACME Products (877) 295-1880 55 Customer Service 0 0 0 0 0 0 0 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 5.60
ACME Products (800) 637-8619 91 Wrong number 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 1.90
ACME Products (877) 295-1880 91 Wrong number 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1.20
ACME Products (800) 637-7792 99 Ghost/prank call 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 1 1.30
Total For ACME Products 0 0 0 0 0 0 0 0 41 14 6 1 25 4 2 46 0 8 71 0 2 0 0 0 298 35.20
Disposition Codes By Hour Total 0 0 0 0 0 0 0 0 17 78 43 17 30 33 9 27 4 46 14 0 19 0 3 0 340 1,253.40

Order Summary
Total Orders: 298
Product Orders:
ACME ALL 225
ACME AP 64
ACME Upsell/Recovery 9
Credit Card Orders: 254
ACH Orders: 25
COD Orders: 19
Upsell Orders
ACME Line  
Call Minutes: 1,253.40
Calls Offered/Dialed: 1330
Calls Handled: 340
Calls Abandoned: 990